Training Terms & Conditions
Agreement, based on the outlined terms and conditions, arises upon fulfilment of all of the following:
A booking is considered as confirmed on agreement of dates and receipt of completed, booking forms signed by the client, and payment of the fee in full 14 days prior to commencement of the activity.
The agreement is between the client and 112Survival and is the sole agreement between those two parties.
112Survival reserves the right, without need to give reason and at its discretion, to refuse a booking to any party or individual. Under these circumstances any payment received will be returned.
The minimum number of students required to enable a course to run will be decided by 112Survival. The agreement is governed by English law.
Payment & Cancellation:
The schedule of fees and cancellation penalties are set out in the table below.
Schedule Of Payment
4 Weeks Prior To Activity
Booking requested & 20% deposit paid.
Booking Forms sent to client.
14 Days Prior To Activity
Booking forms returned & fees paid in full.
Booking confirmed and activity instructions sent to client.
Under 14 Days Prior To Activity
Any changes communicated to 112 Survival.
Any changes communicated to client.
Up to 4 Weeks Prior To Activity
Cancelled by Client
Cancelled by 112 Survival
After 4 weeks and before 14 Days Prior To Activity
Fees less deposit refunded.
Under 14 Days Prior To Activity
Fees as specified must be paid in full by 14 days prior to the booked activity date.
Bookings made within 14 days of the commencement of the activity must be paid in full at the time of booking.
The client must acknowledge that it is reasonable for such charges to arise due to the large amount of preparation and planning during the build up to each activity. 112Survival reserves the the right to cancel all and any bookings without reason or notice.
In this unlikely event, all funds will be refunded. In the event that 112Survival cancels a course all monies will be refunded in full or if preferred, transferred over to another course as a deposit or full payment depending on the cost of the course.
Variation of a course run by 112Survival:
112Survival courses are run entirely outdoors and are therefore, at the mercy of any natural variables including the weather. Whilst every effort is made to deal with such variables, there may be occasions when, through no fault of 112Survival, changes to the course content and itinerary may have to be made.
The client acknowledges that due to natural variables it may be necessary to alter or modify a course and that in such circumstances it is not reasonable for 112Survival to be liable for any losses incurred and 112Survival liability is limited accordingly.
Client conduct during a course:
112Survival course clients are expected to conduct themselves in a safe manner at all times and to comply with instructions of 112Survival instructors and course staff. 112Survival reserves the right to remove any client or clients from activities at the instructors absolute discretion without recourse and against the client or clients will if necessary.
Circumstances in which this might occur include (without limitation) wilful damage to property, disorderly or abusive conduct, intoxication, failure of control over children, inadequacy of clothing or equipment, incapacity, or inability to meet the rigours of the activity. In such circumstances the client will not be entitled to a refund of monies and 112Survival will not be liable for any losses so resulting. The client will on demand reimburse 112Survival its reasonable costs of effecting the client’s removal from the course.
112Survival activities take place in a woodland setting completely out of doors and are by their nature, not completely free from hazard. While all reasonable precautions are taken to minimize the risks clients must accept that accidents, including serious injury and death, can occur without 112Survival being at fault. The client must also recognize that 112Survival is not responsible for any loss or damage to the personal property of the client including vehicles, money, clothing, or equipment.
112Survival will only accept liability for physical injury to a client that is shown to result from negligence on the part of 112Survival.
112Survival takes no responsibility for any loss or injury occurring as a result of the clients' failure to follow instruction. 112Survival also takes no responsibility for any loss or injury occurring as a result of instruction or information to the client from anyone other than 112Survival instructors.
Subsequent instruction by client or clients:
112Survival courses are taught by experienced instructors. It is not intended that any instruction provided to a client or clients while participating in a 112Survival activity will in any way qualify that/ those client or clients to instruct any third party and no warranty is made to that effect.
112Survival therefore excludes any liability to any third party in respect of loss or damage incurred by that third party whilst using skills taught to them by a 112Survival client or clients.
112Survival is covered to a level of £5,000,000 for public liability and is insured as an Outdoor Activities Provider.
In the unlikely event that a client or clients has cause for complaint about a 112Survival activity, the complaint must be made to a 112Survival instructor during the activity in order that corrective action can be taken if necessary. The client must acknowledge that it is unreasonable to take no action during a course but instead, complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days, or it will not be upheld.
Medical condition and fitness:
The client must complete and sign the declaration on the medical emergency contact form prior to course commencement. All medical information provided will be treated in the strictest confidence.
Fitness requirements for 112Survival activities are outlined in activity instructions. 112Survival cannot be held responsible for illness occurring as a result of an ongoing medical condition or poor fitness level. 112Survival advises all clients to seek their own doctors’ advice before booking a 112Survival activity.
Damages and loss of equipment:
112Survival reserves the right to charge for the cost of replacement or repair of items of equipment lost or damaged during a course.
Vehicles bought to 112Survival courses are parked in the parking areas used by 112Survival at the owners own risk.
Children under 16 years old:
Children under the age of 16 have to be accompanied by an adult.